For the Love of Pets
Client policies increase our client’s knowledge and understanding in order to optimize interactions between clients and staff.
It is the policy of Verdigris Pet Hospital and Emergency Care to provide the most efficient, and highest level service, to our clients and their pets. Communication is essential to foster this goal. Thus, the following policies are in place at our practice. Please read and adhere to the guidelines below, and do not hesitate to contact us with any questions.
We appreciate the opportunity to care for your pet and share these expectations upfront so we can best serve our clients and patients with timely care. We look forward to serving you!
Payment Policy
Payment is required at the time services are rendered.
Services may include, but are not limited to, wellness visits, sick or injured visits, dental or surgical procedures, diagnostic imaging, lab work, prescription medication or food pick-up, and general care items. In order to streamline our processes and provide the most efficient customer service experience, minimizing pass-through costs to you, we do not bill.
We accept all major credit and debit cards (Visa, Mastercard, Discover, American Express), digital wallets (Google and Apple Pay), Trupanion Pet Insurance, Scratch Pay, Cherry, and cash. All credit cards must be signed by the owner of the card. You should also bring a valid form of identification.
We do not accept checks
We do not accept cARE CREDIT
Cancellation Policy
If you know that you will be unable to keep your scheduled appointment, please call, text, email, or chat below to cancel or reschedule within 12 hours of your appointment time. Our phones are answered 24 hours/day. Early cancellation will allow another patient access to timely care.
Failure to appear or contact us within 12 hours prior to your scheduled appointment time will require a prepaid reservation fee equal to the expected exam cost when you reschedule.
When this prepaid appointment is kept, the fee will be applied toward your invoice. If the prepaid appointment is not kept, the fee will be forfeited.
If you miss three appointments, we will terminate our veterinary-client-patient relationship with you and your pet.
***Failure to appear for a scheduled surgery or procedure appointment will result in the loss of your deposit.***
We offer a number of automated options for appointment reminders to help you remember your upcoming scheduled visits. Please be sure to provide us with your contact information and preferences when completing your client forms and let us know whenever any information requires updating.
Late Arrival Policy
We ask you to arrive before your scheduled appointment time so that your pet may benefit from the full scheduled exam time. New client and patient history forms should be completed in advance to help our medical team prepare for your pet’s visit.
Any patient arriving more than 10 MINUTES past their scheduled appointment time will be offered the options of being seen as a work-in or a day admission as time permits, or rescheduled for another day.
We strive to ensure clients and patients are seen in a timely manner and appreciate your on-time arrival. Clients who have three late arrivals cannot schedule future appointments, and will only be seen as emergencies or day admissions. Additional fees will apply.
Client Code of Conduct
So that we may provide our patients with the highest quality of care, it is critical that we are able to create a safe and engaging environment for our team members. We have a ZERO TOLERANCE POLICY for abusive behavior toward our staff. All first-time clients sign an acknowledgement of this policy that will remain on file for the entirety of your veterinary-client-patient relationship with us.
It is your responsibility to ensure that any additional members of your household are aware of your acknowledgement of this policy.
Clients who engage in any of the following prohibited behaviors will no longer be provided services at our facility:
This policy is strictly enforced, and non-compliance will result in corrective actions being taken that may include being asked to leave the premises, or the involvement of law enforcement.
Paw-sitive Vibes Only →
Modern Pet Care
With all new, top-of-the-line equipment and a gorgeous new facility, we’re modernizing the entire pet care experience. Our hybrid primary-and-emergency care model eliminates day-to-ER transfers, reducing stress on both pets and owners, while also allowing for consistency in treatment planning and standard of care.
